Shipping & Delivery
AOOSTAR works tirelessly to ensure your orders are delivered to your doorstep as fast as possible.
Note: All products sold in the AOOSTAR store do not include tax/duties, the tax /duties generated when the product is signed for should be borne by the buyer, the specific tax charged according to the local policy.
Shipping Area&Cost
Local warehouse in China or other countries
All products on AOOSTAR.COM ship with free shipping (shipping time: 7-21 days), or you can choose to pay an additional $20 for faster shipping (3-7 days). However, please note that some remote addresses require additional shipping charges, and I will contact you via the e-mail address you left when you placed your order.
Logistics: Quick shipment (within 7 days) using DHL, Fedex, UPS, USPS and other common international courier; ordinary shipment (7-21 days) usually use your local logistics channels, not limited to DHL, UPS, Fedex, USPS and local courier channels.
Orders placed through www.aoostar.com can be shipped to most countries, such as the United States, United Kingdom, Canada, Australia, France, Poland, Germany, Russia, Mexico, Japan, South Korea, and more. If you are unable to checkout at the time of purchase, it means that shipping to your country is not supported at this time.
If you do need a certain product, it is recommended to send the product to a country near you or request help from our online customer service/ email tianbei2023@126.com , we will check if there is a suitable channel to ship the product to your country, which will be paid by you additionally.
Processing Time
Orders placed through www.aoostar.com take about 1-2 business days to process.
Order Changes and Cancellations
Order Changes and Cancellations are available before the product is shipped.
Please note that if you cancel an order for personal reasons, AOOSTAR will charge a 5% processing fee.
If you have any questions about your order, please contact our customer service before the order is shipped.
Shipping Time
Orders would take about 7 to 15 business days to ship from our China warehouse to your place.
Shipping time to local warehouses in other countries is approximately 2-7 days.
Shipping Methods
Standard Shipping: Fulfillment by Amazon (FBA) ,USPS,4PX,UPA,or other Local shipping methods.
Track Your Order
When you place an order on aoostar.com, you will receive a shipping information email automatically from AOOSTAR. And customers also can track the order through the button “TRACK”.
You can also check package status by visiting this URL: https://www.17track.net/en
If you have any question about the shipping process, please contact our customer servic.
Order Return
AOOSTAR supports returns within 30 days after the package is delivered.