Common Questions

We have compiled some common issues that customers often encounter, hoping to assist you. If you cannot find a solution, please contact our customer service for online assistance.

Q:Is there no customs duty to be paid on shipments from US warehouses?

A:Yes, shipped from US(For customers in the US only), you don't have to worry about customs duties and tax!

Q:Is there no customs duty to be paid on shipments from German warehouses?

A:Yes, shipped from Germany(For customers in the EU only), you don't have to worry about customs duties, VAT and other fees!

 

Q:Whether you need to pay for shipping？

A:No need, all products on the AOOSTAR website are free shipping!

 

Q:I want to receive my goods faster, can I pay a fee for the option of expedited delivery?

A:You have the option to pay an extra $20 for faster delivery!

 

Q:How long does it take to deliver to the US？

A:5-8 days, most countries are within this timeframe

 

Q:It hasn't shipped yet, can I cancel my order?

A:If the order is canceled for your personal reasons, we will refund you the remaining money after deducting a 5% handling fee. If you need to cancel your order because of AOOSTAR, no handling fee will be deducted.

 

Q:I chose the wrong country specification or address, can I change it?

A:It can be changed, just send the correct country specification or address to customer service!

 

Q:Can I only pay in US dollars? Can I pay in other currencies?

A:Yes, you can pay in your country's currency and the system will automatically convert it to US dollars.

 

Q:I want the chipset driver for my CPU, where do I download it?

A:It can be downloaded directly from the CPU's official website, such as AMD and NVIDIA's website

 

Q:I want to update my BIOS, can you send me the latest drivers?

A:Most of our latest drivers have been uploaded to the “Drivers & Systems” page of this website and can be downloaded by yourself, if you don't have the one you need, you can contact our customer service directly and they will send it to you!

 

Q:What is wrong with the mini pc I purchased that won't turn on?

A:Please check if the RAM is installed properly, try to unplug it and plug it in again. If the problem is not solved, please contact customer service, customer service will help you solve it immediately!